Refund & Returns Policy -

We take great pride in every piece we craft. If something isn’t right, we’ll make it right — gracefully and without fuss.

Effective: January 2025

“At JH Decor, each piece of furniture is crafted with care and sent to you with the hope that it finds a cherished place in your home. In the rare event that something falls short of your expectations, this policy outlines how we’ll take care of you.”

01. Our Philosophy on Returns

We believe that purchasing handcrafted furniture should be a joyful and confident experience. Because each piece is made with natural wood and artisan craftsmanship, minor variations in grain, tone, and texture are not flaws — they are the character of real wood.

That said, if your order arrives damaged, defective, or significantly different from what was described, we will resolve it with sincerity and speed. Your satisfaction is not an afterthought — it is central to how we work.

02. Return Eligibility

We accept returns under the following circumstances. Please review carefully before initiating a request.

Eligible for Return

Item arrived with structural damage
Significant defect in workmanship
Wrong product delivered
Item materially differs from listing
Return requested within 7 days of delivery

Not Eligible for Return

Natural wood grain variation
Slight colour differences due to screens
Custom or bespoke orders
Requests after 7 days of delivery
Items showing signs of use or alteration

Bespoke & Custom Orders: Items made to your specific measurements, finishes, or design instructions are crafted exclusively for you and cannot be returned unless they arrive damaged or defective. We encourage you to communicate all requirements clearly before we begin work.

03. How to Initiate a Return

If your item qualifies for a return, here’s how the process unfolds — simply and transparently.

01. Reach out within 7 days

Email us at rahulsoni@jhdecor.in or customercrea@jhdecor.in with your order number, a brief description of the issue, and clear photographs of the concern.

02. We review and respond

Our team will review your request within 2–3 business days and confirm eligibility. We may ask a few questions to better understand the situation.

03. Arrange the return shipment

Once approved, we’ll share return instructions. For damage or defects on our part, we bear the return shipping cost. Items must be securely packed in their original packaging wherever possible.

04. Refund or replacement issued

Upon receiving and inspecting the returned item, we will offer either a full replacement or a complete refund, as per your preference.

04. Refund Process & Timeline

Approved refunds are processed within 7–10 business days of receiving the returned item at our workshop. Refunds are issued to the original payment method used at the time of purchase.

For bank transfers or UPI payments, refunds are typically reflected within 5–7 working days after processing, depending on your bank’s timelines. We have no control over delays on the banking side, but will share a refund confirmation as soon as it’s done from our end.

Note on Shipping Charges: Original delivery charges are non-refundable unless the return is due to our error — such as a wrong or damaged item. In such cases, all associated charges are fully reimbursed.

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05. Cancellations

We begin work on your order relatively quickly, especially for standard catalogue pieces. Cancellation requests are accepted within 24 hours of placing the order, provided production has not yet commenced.

For bespoke and custom orders, cancellations are not accepted once materials have been sourced or work has begun, as these are made exclusively to your specification. We recommend reviewing all details carefully before confirming a custom order.

To request a cancellation, contact us immediately at +91-8920400447 or via email. We will do our best to accommodate your request at any stage where it is feasible.

05. Damaged Deliveries

Furniture, by nature, is delicate during transit. In the unfortunate event that your order arrives visibly damaged, we ask that you:

• Do not accept the delivery if the outer packaging is severely damaged — note the refusal on the courier’s record and notify us immediately.
• If already received, take photographs of the packaging and damage before opening or moving the piece, and report to us within 48 hours.

We will raise a claim with the logistics partner and arrange a replacement or refund at the earliest. We stand fully behind the quality of our products and will not leave you with a piece that doesn’t meet your expectations.

07. A Final Word

We are a family-rooted brand from Sardarshahar- Churu, and every order we fulfill carries a piece of our craftsmanship and our name. We would much rather spend our energy finding a solution than debating a clause.

If you have any concern — large or small — please reach out to us directly. We promise a personal, thoughtful response.